Shipping & Returns

Lead Time

Standard Items - Expected lead time is 2 business days or less. Priority Handling is available for $25. Standard Items include all the 22mm, 30mm and Rectangular legends you see in our online store. These items are quickly and accurately engraved using our automated system.

See the Transit Time Maps

Custom Items - These are made from drawings or other information you provide. The expected lead time will be provided when you receive your quote, but is generally 1 week or less.

Order Tracking

Our system sends a shipment confirmation email with tracking number when your order ships. Tracking info is also available by logging into your account. If you have a delivery problem, please contact us by replying to your confirmation email. Often, we are able to respond faster by email than by telephone.

US Carriers & Cost

We ship using United Parcel Service (UPS) or The US Mail (USPS). USPS is only available for US Mail verified addresses under $300. UPS Next Day Air and Second Day Air are available for urgent shipments. Transit time will vary with the chosen service.

See The Transit Time Maps

UPS Collect is available for customers with a UPS account. This option is available during online checkout.

Local Pickup of orders is not available.

International Shipping

We ship to the following countries:

  • United States, USVI and PR
  • Canada
  • Mexico
  • Australia
  • Others...please check with us

Due to recent changes in VAT requirements we can no longer ship to the UK or EU.

Returns

The custom nature of our products means we Do Not Accept Returns or Exchanges unless there is an error or defect in the product. In that case we will refund or replace the items as quickly as possible.

We want you to be happy with your purchase, and that's the bottom line. If you are not completely satisfied for any reason please let us know. We will work with you to resolve the issue in a timely manner.