Our Return Policy – Your Business, Our Commitment
At Carolina Laser, we specialize in delivering high-quality, custom-engraved products designed to meet the exacting needs of our business and industrial clients. Due to the bespoke nature of our engravings, we do not accept returns or exchanges unless there is a verified error or defect in the product, such as inaccuracies in customization or manufacturing faults.
Should an issue arise, we prioritize your operational needs. We will promptly issue a full refund or provide a replacement at no additional cost, with expedited processing to minimize downtime. Our team ensures that any resolution aligns with your project timelines and quality expectations.
Your satisfaction drives our business. If you’re not fully satisfied with your order—whether it’s a single piece or a bulk shipment—please contact us immediately. We are committed to resolving any concerns quickly and efficiently.